Legal
Refund Policy
Seats, yearly plans and calling minutes each work a little differently. Here is exactly how refunds and credits are handled.
01Try before you pay
Every account starts with a 30-day free trial. We encourage teams to run a real calling shift during the trial so the decision to pay is an informed one.
02Monthly plans
Monthly seat fees are not refunded for the current month after it begins. When you cancel, the account stays active until the end of the paid month and is not charged again.
03Yearly plans
- If you cancel within 14 days of a yearly payment, we refund the full seat fee for that year.
- After 14 days, we refund the unused full months remaining, minus the yearly discount you received for the months already used.
04Removing seats
When you remove seats during a billing period, the unused value is added as credit to your next invoice. Credits are not paid out as cash unless the account is closed.
05Calling minutes
Calling minutes are billed at carrier cost for minutes actually used, so used minutes are not refundable. If a call was billed because of a fault on our side, such as a duplicate charge, we credit it in full.
06Service problems
If a fault on our side stops your team from calling for more than four working hours in a billing period, ask us for a service credit for the affected seats. We review every request and respond within five business days.
07How to request a refund
Write to us from the Sales Floor page with your account email and invoice number. Approved refunds are paid to the original payment method within 7 to 10 business days.
08Accounts closed for misuse
Accounts suspended or closed for breaking the Acceptable Calling Policy are not eligible for refunds.