Privacy Policy

01Who this policy covers

This policy covers two groups of people: account users (owners, managers and callers who use the platform) and the leads and customers our account holders call through the platform.

For lead and customer data, our account holder decides why and how the data is used, and we process it on their instructions. For account user data and website visitors, we decide how the data is used.

02What we collect

• Account data: names, work email addresses, roles, team structure and login activity of account users.
• Lead data: names, mobile numbers, enquiry details, source, campaign, consent records and custom fields that account holders import or sync.
• Call data: call times, durations, outcomes, caller IDs used, and DND check results.
• Recordings and transcripts: audio of recorded calls and the text produced from them, only where a recording notice was played.
• AI call notes: draft summaries, extracted fields and the caller's confirmed or edited version.
• Website and form data: details you send through our signup or contact forms, and basic technical data such as browser type and pages visited.

03How we use it

• To run the service: route leads, place calls, record calls with notice, draft notes, schedule follow-ups and produce reports.
• To check numbers against DND preference data and enforce permitted calling hours.
• To send login details, service messages, invoices and security alerts to account users.
• To support account holders when they ask for help, and to investigate misuse.
• To improve reliability and accuracy of the platform using aggregated, de-identified usage data.

04What we never do

• We never sell lead data, call recordings, transcripts or AI notes.
• We never use one account's lead lists to call, market to or enrich another account.
• We never use your recordings or transcripts to train third-party AI models.
• We never share data with advertisers.

05AI processing

AI Call Notes processes call audio after the call ends to produce a draft summary and suggested next step. Drafts are not saved to the lead until a caller confirms them.

AI processing is used only for calls where a recording notice was given. Account holders can switch AI Call Notes off for any campaign.

06Storage, security and retention

Data is encrypted in transit and at rest. Access inside an account is controlled by role, and listens, downloads and exports of recordings are logged.

Account holders set how long recordings and transcripts are kept, from 30 days to 2 years depending on plan. After that period they are deleted automatically. Other account data is kept while the account is active and deleted within 90 days of account closure, unless the law requires us to keep it longer.

07Service providers

We use carefully chosen providers for cloud hosting, telephony carriage, speech-to-text, email delivery and payments. They process data only to provide their service to us and are bound by confidentiality and data protection terms.

08Rights of leads and customers

If you received a call made through the platform and want to know what data is held about you, correct it, or stop being called, contact the business that called you. They control that data. If you contact us instead, we will pass your request to that business and, for "do not call" requests, help make sure your number is removed from their calling queues.

09Rights of account users

Account users can access, correct, export or delete their personal data, and withdraw consent for optional communications, by writing to us. We respond within 30 days.

10Cookies

This website uses only the cookies needed to run forms securely, such as the session cookie used by the signup and contact form security check. We do not use advertising cookies on this website.

11Changes to this policy

When we make material changes we will notify account holders by email before the changes take effect.